Bk990 Privacy Policy — Our Commitment to Protecting Your Data

Introduction

Bk990 is a trusted online gaming and betting platform in Bangladesh. We place the highest priority on the privacy of all our members. This privacy policy has been prepared in accordance with applicable data protection laws in Bangladesh and international standards.

When you register with bk990, play games, or use our services, certain information naturally comes to us. This privacy policy explains in detail what data we collect, how we use it, and how securely we store it.

The core principle of our privacy policy is simple: your data belongs to you. We only collect what is necessary to serve you better. Collecting excessive or unnecessary data is against our policy.

What Data We Collect

Bk990 only collects information that is strictly necessary to provide you with our services. A breakdown of the data collected is provided below:

• Information provided when completing the registration form is collected
• Some information is collected automatically while you use the platform
• Documents are collected during the KYC process to confirm identity
• Conversation records are kept when you contact customer service
• Browsing behavior is monitored through cookies and similar tracking technologies

How your information is used

Bk990 uses collected data solely for specific, legitimate purposes. We never use your information for any other purpose without your consent.

• To create, manage, and verify accounts
• To process deposit and withdrawal transactions
• To personalize your gaming experience
• To prevent fraud and fraudulent activity
• To send relevant promotions and bonus offers
• To provide customer service and support
• To improve platform performance
• To meet legal obligations
• To ensure responsible gaming

Data retention and storage period

Bk990 stores your data on secure servers protected by SSL/TLS encryption. Our servers operate using the latest security technologies.

How long data is retained depends on the type of information and applicable legal requirements:

• Account data: retained for the duration of the account and up to 5 years after closure
• Transaction Records: Retained for a minimum of 5 years as required by law
• KYC documents: retained for up to 5 years after verification
• Customer service conversations: retained for up to 2 years
• Cookie data: retained from 30 days to 1 year depending on type

Data sharing and disclosure

Bk990 never sells your personal data to third parties. However, limited information may be shared in certain specific circumstances:

• Payment processor: Required information is shared to process transactions via bKash, Nagad, and Rocket
• Game Providers: Limited data is shared with licensed software partners involved in operating the games
• Legal Authorities: We may be required to disclose information in accordance with applicable laws or lawful orders in Bangladesh
• Fraud prevention: Information may be shared with regulatory authorities in connection with money laundering or fraud investigations
• Business succession: In the event of a change in company ownership, data may be transferred to the new owner

When sharing data with third parties, we ensure they uphold privacy standards equivalent to our own. We sign data protection agreements with all partners.

Cookies & Tracking Technologies

The bk990 website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.

You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may affect certain platform features.

Your Rights

As a bk990 member, you have important rights regarding your personal data. We respect these rights at all times and are here to help you exercise them.

• Right to access: You may request to know what data we hold about you
• Right to Rectification: You may request correction of inaccurate or incomplete information
• Right to erasure: You may request deletion of your data in certain circumstances
• Right to restrict processing: You may request that your data use be restricted
• Right to data portability: You may request a copy of your data in a structured, portable format
• Right to Object: You may object to the use of your data for specific purposes
• Right to Withdraw Consent: You may opt out of marketing communications at any time

Security measures

Bk990 uses cutting-edge technology to protect your data. Our security framework is multi-layered and continuously improved.

• All data transfers are secured with 256-bit SSL/TLS encryption
• Passwords are stored using bcrypt hashing — never in plain text
• Two-Factor Authentication is available
• Regular security audits and vulnerability assessments are conducted
• Automatic alerts and account lock on suspicious login attempts
• Dedicated firewall and intrusion detection system in place
• Server data is stored in encrypted form

Privacy of Minors

Bk990 does not accept members under the age of 18. Our platform is strictly for adults. Age verification is mandatory at registration.

• No personal data from individuals under 18 is knowingly collected
• If we become aware that data from a minor has been collected, it is deleted immediately
• KYC documents are mandatory for age verification
• Suspected underage accounts are suspended and investigated

Contact and complaints

For any questions, concerns, or complaints regarding our privacy policy, please reach out to our support team. We take all complaints seriously and aim to respond as quickly as possible.

• Email: [email protected]
• Live Chat: Available 24/7 on the platform
• Complaint response: within 48 hours
• Privacy requests: resolved within 30 days

If you have questions about any part of this privacy policy or wish to exercise your data rights, contact our data protection team directly. We are always here to help.